WE OFFER FREE EXCHANGES. We cover the cost to send your item back for exchange, and cover the shipping cost to get another item delivered to you. Please email us ( breakfreeus1@gmail.com ) your order number and what you would like to return/ and or exchange.

If you have already initiated an exchange by emailing us, please allow 5-7 business days for processing. Once your return is processed someone from our team will email you to confirm.

We do all of our fulfillment the old fashioned way in our warehouse where we pick, pack, and ship each order by hand.

Our Goal: to have your order tracking number emailed to you within 1-3 business days (priority shipping will go out before that). But just to be clear....it's the tracking number, not your order delivery itself.

Did you place the order with a different email than your primary? Did you check your spam folder? Maybe you made a typo and misspelled it. If you still can't find it, please email us at breakfreeus1@gmail.com with (Order #, No Confirmation Email) please allow our team 24 business hours to respond Monday - Friday.

If we sent you the wrong order or forgot to put items in your order, please email breakfreeus1@gmail.com with pictures of the packing slip and item. We will send the correct order out to you after confirming.

If you made a typo on your shipping address or simply made a mistake. Email us with subject line (Order number, shipping address) and include the correct address in the body of your email. Please email us at breakfreeus1@gmail.com. 

It happens sometimes, if your tracking information shows “delivered” to your address but you never received your package, we ask for you file a “lost” package claim with USPS or UPS:

USPS: https://www.usps.com/help/missing-mail.htm

UPS: https://www.ups.com/us/en/help-center/sri/infonotice.page